Thanks for the consistently great customer service. You fit me in around my crazy schedule and always look for ways to save me money. My car came back on time and cleaned inside and out. But the best part was that you took the extra time to go over my invoice in detail. Thanks for being professional and friendly - more businesses should take a page out of your book!
Purchased a 2005 S55 AMG from European Specialties in January 2015. Never in my wildest dreams did I ever think I'd own such a car. Like most every car they sell, it was in mint condition with very low mileage. We simply could not pass it up. Absolutely no regrets and the after purchase service and support has been top notch. So much so that when I required a car for my commute to work I went right back to them for another car I never thought I'd ever own, a 2001 Audi A4, once again, pristine and very low mileage. I have not regretted either purchase. I encourage others to check them out. It is worth the effort.Grateful Owner
I've purchased two vehicles here in the past few years, including service for both of them, and each time it has been a pleasure. Everyone working here is friendly, honest and well educated. They will go out of their way to meet your needs. I recommend European Specialty to anyone who owns/is looking to own a european car. They will treat you right every time.
Knowledgable, friendly and professional is the way to describe European Specialites and Caleb's no pressure! We have been looking for a BMW convertible and took a drive to see a 3 series and instead bought the 2009 red Z4 off the showroom floor! Caleb even delivered it Victoria for us! Fantastic customer service! We are extremely happy with the Z4, take a drive to European Specialties you will be glad you did ?,
I am so impressed with the friendly and professional staff at europeanspecialty. They took the time to answer and explain exactly what they needed to do and why. i felt well educated,confident and comfortable with the service to be done on my bmw m6. I am so thankful to the owner Caleb Hartman for putting my mind at ease. In the uncertain world of automotive repair and service, where so much can go wrong, I feel i have found a place i can trust. I will definitely continue to bring my car for all future services to europeanspecialty! Highly recommended! Sincerely,Professional Entertainer
Thank you again to you and everyone at European Specialty for all the help getting my BMW through the import process and recovered from my “rocking” incident. Every single person on your staff went above and beyond for me and I appreciate it. Very helpful in assisting in moving my car back and forth from my house so I could save some $ in doing some of the items myself and saved me from ICBC permits. George was great at keeping me up to date and letting me help find the needed parts.Phil worked with parts that were impossible to work with and endured and got it all together despite the grief my car gave him and Cory delayed his lunch to help fix a minor shifting issue when I just dropped by to have it looked at. Great service all around – I look forward to having this BMW serviced at European Specialty as well as my future cars as I upgrade in the years to come.Thank you!Now that my car is on the road I’m starting to spread the word to my colleagues, business contacts and friends that I’m ready to provide services for real estate needs, residential and commercial in Nanaimo and the surrounding areas. If you come across any colleagues, customers, friends or family that are looking at buying or selling in Nanaimo or surrounding areas I’d love to have the chance to meet with them to share how my services can help them.Buying or Selling? COD – Call On Dan J Thanks again – it’s always a pleasure to deal with the whole crew there at European Specialty
Impressed with the staff. My 03 911 problem was quickly diagnosed and fixed. Even though it took longer than the quote they honoured their original labour quote. A company with integrity.
Caleb and George were a pleasure to work with. Very friendly, honest, and knowledgeable staff. Superb customer service! I would highly recommend this company for both purchasing and servicing vehicles.
Thank you. I looked at a Merceds E500 in August. Was in a hurry and had to leave. I called Caleb next day and asked if he could hold the car for a week since I was from out of town. He said yes. I did not expect that I came a week later and Caleb picked me up at the Hotel next morning. While test driving Caleb was very informative about the vehicle. After arriving at his showroom he brought out all documentation and was all up front with documentations what had been repaired and what should be repaired in the next few months. I found Caleb to be very honest and upfront front with everything. After making a deal he even let me use the car to get insurance on it before I had paid for the vehicle. For those who have never bought a car from this company and Caleb should definitely do so. And for those who have bought from him should continue to support him. He have set a new standard and raised the bar in car sales and service. Very hard to find service and honesty anywhere like this that Caleb and European Specialty provide. Thank you Caleb. I will be back.
I would like to express to you how pleased I am with my recent purchase with European Specialty Automotive On March 27 2017 I came to European Specialty to test drive a 2011 Mercedes Benz GLK 350. When I arrived Caleb promptly greeted me and proceeded to take me through one of the most pleasant and informative car buying experiences. Going beyond the extra mile to ensure my piece of mind and satisfaction, made it a pleasure dealing with European Specialty. Caleb took the time to go through every measure to ensure that his service delivery was impeccable from start to conclusion. Exceeding the customer satisfaction by providing extras into my vehicle without additional cost was much appreciated. I have no doubt that I will once again return to European Specialty Automotive when I am ready to upgrade. Thank you, for providing me with such a positive customer experience. It was a pleasure doing business at European Specialty Automotive and I hope that the relationship I have developed with your company will be a longstanding one.
Caleb and European Specialty Automotive Services did an excellent job of getting my '91 M5 back on the road after breaking down on the highway from Victoria on a trip from Vancouver. They went out of their way to accommodate my situation, complicated as it was by having to return to Vancouver and then pick up the car on a weekend. In addition to fixing the original problem, they also identified and dealt with some minor mechanical and cosmetic issues that actually had a big overall impact on the car, making it feel years younger.